One plan, priced per store.
Not per user, not per feature, and not per quote. Here is the number, the volume ladder, and the billing detail your partner is going to ask about before they sign off.
$249/store/month · pilot rate, locked for life
One plan. Every feature. Volume discounts when you scale.
You pay per store, not per seat, not per feature. A single-store shop gets the same product as a 20-store franchise; volume discounts kick in as you scale, because support time is the only cost that grows.
Why one plan, not tiers?
Legacy POS vendors stack features into Starter / Pro / Enterprise because their codebases grew that way over a decade, and gating each layer drives upsell. RetailGenie was built as one product. There's no "advanced" code that costs more to run for one store than another.
Three tiers also means you spend 20 minutes comparing checkmark columns instead of trying the product. Volume discounts honor the one real cost difference: customer-success time scales with the logo, not the store count.
Month-to-month during the pilot, no contract.
After the pilot, list pricing is $299 annual · $349 monthly.
Pilot stores keep $249 / month, locked for life. No exceptions.
Volume discounts
| Stores | Per-store rate | Savings vs. 1-store |
|---|---|---|
| 1-4 stores✦ Pilot | $249 | Base rate |
| 5-9 stores | $224 | 10% off |
| 10-24 stores | $204 | 18% off |
| 25+ stores | Contact us | Custom |
What's included · every feature
- Sales Terminal & Invoicing
- NL Invoice Creation (voice/text)
- Customer CRM + Lead Funnel
- SMS Conversations
- Lifecycle Email Campaigns
- Multi-Store Inventory
- Auto-Reorder + Transfer Cascade
- Live Delivery Tracking
- Daily AI Briefing (per role)
- Sales Coach (AI)
- Loyalty Program
- Your brand on receipts & delivery tracking
14-day free trial, no credit card. Set yourself up in the app, or take a free onboarding call if you want a hand.
What the pilot actually is
Straight answer: there are no pilot stores yet. You would be the first, and the price is what it is because of that, not in spite of it. The software is built and shipped, but it is not yet carrying anyone else's floor, and pretending otherwise would be the fastest way to lose you. What being first actually buys: a direct line to the founder, real influence over what gets built next, and your rate locked for life. If it does not work out it costs you nothing. Month to month, export everything, no exit fee.
The pilot promise
- Month-to-month. Cancel anytime, no lock-in.
- We run the migration with you, not a wall of docs.
- Full CSV export, always. Your data is yours.
- Bring your own Helcim (payments), Twilio (texts), QuickBooks (books). If we vanished tomorrow, all three keep running without us.
- Your pilot rate is locked for life.
Helcim, Twilio, QuickBooks, Shopify, and Resend are bring-your-own, billed directly by those vendors at their standard rates. RetailGenie subscription covers the platform itself.
The questions a partner asks before they sign off.
Pricing pages usually stop at the number. These are the ones that actually stall a decision, answered plainly.
Is there a free trial?
Yes. Fourteen days, no credit card. You sign up and set the store up yourself in the app: company details, stores, tax, delivery fees, staff, and your catalog, with an import wizard that maps your existing export columns for you. If you would rather have a hand, the onboarding call is free. Nothing is charged during the trial and nothing is charged after it without you saying so, because subscription billing is not live yet and pilot stores are invoiced directly.
What does setup cost?
Setting it up yourself costs nothing, and the onboarding call is free whether or not you need it. The wizard walks you through company details, stores, tax, delivery fees, staff, and your catalog, and the import tools read your existing export and map the columns for you. If you would rather not do it yourself, guided and done-for-you setup are available. We quote those on the call, once we have seen what your data actually looks like, because a single store coming off spreadsheets and a four-store group coming off a legacy ERP are not the same job.
What counts as a billable store?
A selling location. If customers walk into it, or a sales team writes orders out of it, it is a store at $249 per month. A warehouse or distribution center is not: the platform models warehouses as locations so stock can route between them, but a location that never writes an order is not billed. A store with an attached stockroom is one store, not two.
If I open a fifth store, does my locked rate still apply?
Yes, and the discount applies too. The lock protects the rate you started at, and volume pricing takes over when it beats that rate. At 5-9 stores the per-store price is $224, so a pilot store that grows into that band pays the lower number across every location. The lock is a floor on what you pay, not a ceiling on the discounts you can reach.
What happens when I cross a volume tier?
The new rate applies to the whole account, not just the stores above the threshold. Crossing from four locations to five reprices all five, so growth never leaves you paying two different rates for the same software.
How does billing actually work right now?
Subscription billing is not live yet, so pilot stores are invoiced directly rather than charged through the app. That is a real gap and not a perk, and it is the honest answer to why the pilot rate is what it is. When billing does land, pilot stores stay grandfathered.
If I leave, what happens to my data?
You export it. Customers, sales history, and products with their stock levels all export to CSV, and they are available the entire time you are a customer, not just on the way out, so you never have to ask anyone for a copy of your own records. Payments, texting and accounting run on your own Helcim, Twilio and QuickBooks accounts, so those keep working whatever happens to us.