Managing Staff and Commissions

Commission management is one of the most requested features in RetailGenie — and one of the most impactful. Clear, real-time commission tracking reduces disputes and builds team trust.

Setting Up Commission Structures

Navigate to Settings → Commissions to configure your structure. RetailGenie supports flat percentage commissions, tiered structures (higher rates at higher volume), category-specific rates, spiffs on specific products, and split commissions for team deals.

How Commissions Are Calculated

Commissions calculate automatically on every sale based on your configured rules. Both the salesperson and the manager can see the commission amount on each transaction. At the end of the pay period, the system generates a commission report ready for payroll.

Managing Team Members

Under Settings → Team, you can update roles, reassign store locations, set individual targets, and deactivate accounts when someone leaves. Deactivating (rather than deleting) preserves their sales history for reporting.